Here are some of the hilarious mistakes call center agents make.

Agent from a local phone company entertaining a Visayan Customer:
Cust: hiillo! wala kasi yung bell ng pon namin???…
CS: Hindi naman po ba nabagsak yung phone?
Cust: Hende naman…
CS: Kailan pa po ito nagsimula?
Cust: Ang alen?
CS: .Na hindi po nagri-ring yung phone?
Cust: Nagre-reng naman ah?!
CS: Di ba wala pong ring?
Cust: Hende! yong BELL!.. yong lestahan nong babayaran namin!!!…
CS: aahhh… yung BILL?!!!

Tech Agent:To help you out with your concern,ma’am,let me just pull out
my tool here,ok (referring to a computer program used in call centers to address the customer’s concerns)?
Customer:Pull out your what now?

Agent:i’m breaking up on you,too …(hwaat?!)

Telesales agent getting the customer’s credit card info:
Agent:Can I have YOUR EXPIRATION DATE,sir?
Customer:My what?

Agent:i’m sorry but my supervisor is having a conversation right now

Telesales agent giving promo spiels:
Agent:You called at the right time,ma’am. We’ve a lot of freebies to
give away, such as free installation, free equipment,& free DVD player. That’s a great offer, DI BA?
Customer:???

Agent verifying info from Customer:
Agent:Is that a P for….. (thinking)… Ping-Pong?
Customer:No,it’s B.
Agent:Oh, B, like BING-BONG.

Customer trying to return a defective product:
Customer: I need to return this defective sauna belt that you delivered yesterday.
Agent:For that concern, you can call our customer service at www.picustomerservice.com.
Customer: Call where???!!

Agent answering a call:
Agent: Thank you for calling about the Dish Network offer, my name is Vince… (sees that the number called by customer is for a different client– a DirecTV dealer).
Customer: So,I called the wrong number then?
Agent: Let me transfer you to DirecTV… (puts the customer on hold,& then)…Thank you for calling about the DirecTV offer, my name is Vince…

Agent wrapping up the sale:
Agent: Our INSTALLATORS will contact you w/in the next 24 hrs to verify your
installation schedules…
Customer: Uhm…. say what,now.Who’s gonna call me?
Agent: The INSTALLATORS, sir.

Agent verifying availability of valid mode of payment:
Agent: By the way,sir,do you have a CRAYDIT card in your name?

Agent getting promo code from Customer:
Agent: Can I ask for the promo code? It’s a bunch of letters.
Customers: Like ABCs?
Agent: Yes.
Customer: Ok. ABCDEFG…

Agent verifying customer’s location:
Agent: That’s W - I - S - C - O - N - S - I - N. So,you’re from WESKUN-SIN?
Customer: No,it’s Wis-con-sin.
Agent: Ah,OK, WES-KUN-SIN.And what’s the country, ma’am?
Customer: Country?… United States…You mean country, right?
Agent: Ah,yes…?

Agent giving the customer service web address:
Agent: It’s P-as in Papa, I-as in India, C- as in costume, U- as in you, S- as in Sam, T- as in Tango, O…. Oscar………..V-for Voy…..

Agent wrapping sale, trying to give the account info to Customer:
Agent: I’ll now give you your account number & order confirmation
number, do you have a PEN & BALLPEN with you?

Agent trying to create urgency over the available promotion:
Agent: Are you sure you don’t want to take advantage of me?
Customer: Say, what?

Agent trying to upsell a warranty:
Agent: ……Here’s an example: In California, a plane crashed into a customer’s house, their dish was replaced, no questions asked!

Agent trying to upsell a TiVo to Customer:
Agent: With a TiVo, you can do this & that,& you know, pretty much anything under the sun. Isn’t that a great offer?
Customer: What?

Agent was asking the customer about the cost of his cable service:
Agent: Let me just ask you….How much are paying with your current provider right now?
Customer: Well, I’m only paying $25.00 (–which is way cheaper than what
the agent was offering)
Agent: (Surprised) MAGKANO??!!

Agent getting customer’s address:
Agent: Can I have your address, pls?
Customer: It’s twenyfurfif-ysavan, newyaorkgh road (2457 New York Road)
Agent: Can you repeat that ULIT?

Agent asking the customer to be put on hold:
Tech Agent: Sir, Can I hold you for just a minute?
Customer: Sure, baby, go ahead!

Agent verifying correct spelling:
Agent: Is that a B as in boy, or a B as in Bravo?
Customer: …uhmmm…how about B as in Boy?

Tech Agent giving customer support:
Agent: Is the ethernet cord connected???…
Cust: Tha Hwhut??? (with Alabama accent)
Agent: YUNG yellow cord, mheem…

Agent verifying info:
CS: Come again, sir?!!!
Cust: Oh sure, baby!!!
(Siguro egoy ‘tong customer n’ya.)

Agent taking survey:
CS: I was hoping you can take this survey with me… Would you have the time to do that, sir?
Contact: How long is this gonna to take?
CS: Mmm.. MGA THREE MINUTES PO.
(Magalang pa sya, ha?)

Tech Support: Okay Bob,just type P on your keyboard?
Customer: What? Could you repeat that?
Tech Support: ‘P’ on your keyboard, Bob.
Customer: No way. I’m not going to do that.

Agent: Sir, that is C for Cubao,Q for
Quiapo…..

Customer: I don’t want to talk to you.
Agent: Who do you want to talk to?
Customer: I want to talk to the highest person.
Agent: My supervisor is not available as of the moment sir.
Customer: I said, I want to talk to the highest person.
Agent: Ok, you want to talk to the highest person?
Customer: Yes!
Agent: DO yoU wANT to talk to God or You want to talk to Me?
Customer: $%$*&%, I rather talk to you….

Irate Customer: F***k you!
Tech Support: Sir,we’re not allowed to say “F***k YOU!” here…

Tags: Call Center

Trackback Post

Related Posts